Simplifying and future proofing your business through test automation


Our client was looking to simplify their ecommerce offering due to complex legacy technology architecture which was driving inefficient processes compounded by the current solution reaching end of life placing significant risk on their contribution margins.  

Organisational capability had historically relied on staff augmentation to deliver large scale programs and projects with limited experience implementing SAP and minimal knowledge transfer with the business.  The internal QA capability was still maturing due to loss of IP due to high staff turnover and an approach still heavily reliant on a functional testing approach.


The approach incorporated a hybrid team with blending the customer’s employees as part of the program team to ensure upskilling and build out of an internal capability.  The program was delivered using an agile methodology with key staff dispersed and spread out to India, Philippines, Canada and Australia.  .  

Focus areas of uplift spanned:

  • Improved processes with re-skilling and coaching the program team on agile practices and driving business engagement and adoption.   
  • Developed knowledge and processes for Continuous Integration
  • Improvements made in requirements capture earlier in cycle in terms of user story definition
  • Designed test framework with input from the program team which was adopted business unit wide
  • Integrated performance testing of API’s through use of open source tools such as JMeter
  • Tool assessment and recommendation and implementation of Selenium, Jmeter and Appium
  • Aid program team in definition of business processes and IT solutions in wider programs
  • Test cases and automation suites created for API, Application Configuration and UI Testing. 


The goal was to aid the uplift in the customers capability by heavily  investing in integrating client employees as part of the program team. 


They were thoroughly trained during the course of the program with:

  • API automation delivering 100% coverage from 142 test cases bringing run time down from 1.5 days manually to 14 minutes.
  • Application Config Automation suite delivering 100% coverage from 91 test cases with a reduction in run time from 2 days manually to 20 mins
  • UI Automation suite delivery 70% coverage from 124 test cases with a run time of 22 minutes instead of 2 days manually
  • Automation achieved by month 6 of engagement with 51 minutes total run for regression testing instead of 5.5 days.
  • Standardisation of test practice cascaded to BAU teams realising greater efficiencies across their other lines of business.

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