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it service management
Optimise your Services
At UnicornX, we grasp the significance of delivering seamless and efficient IT Service Management (ITSM) solutions for your business. Through our partnership with Axelos and our experience with ITIL, we are experts in providing unparalleled ITSM establishment, assessment, improvement and enablement, giving you the satisfaction that processes are optimised, allowing you to focus on your business's core activities.
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Prevent common pitfalls with better IT service management
Neglecting and underinvesting in your organisation's ITSM can skyrocket operational and delivery costs and inject avoidable risk into your environment. UnicornX is here to help you avoid dodge the common pitfalls tied to inadequate ITSM
Our solutions mitigates the risk of downtime, boost productivity, and reduce costs by enhancing resources and tools that manage incidents, service requests, and problems
Through improvment of ITSM practices, customer wait times will reduce and communication will be more consistent leading to increased satisfaction, trust, and organisational reputation
We reduce your risk of data breaches, regulatory fines, and other security-related issues by helping you with security measures, threat monitoring, and incident response capabilities.
Organisations that underinvest in ITSM may struggle to adopt new technologies, cater to evolving business needs, or address emerging IT trends, hindering their ability to stay competitive and agile in the market.
ITSM Service Set
Discovery & Review
To embark on any journey, you need to know your starting point. As an Axelos Consulting Partner, we offer an accurate assessment of your current state, pinpointing areas for improvement to optimise your return on investment.
Strategy & Roadmap
Once you understand your current position, we can help you chart a course to your destination. Leveraging our in-depth ITIL best practice experience, we can help you deliver a robust framework to uplift and transform your ITSM organisation, optimising people, processes, and technology.
Implementation & Optimisation
We manage the delivery and implementation of the improvements that have been identified in order to reach your target operating model, realise efficiencies and remove risk. As you transition to your target state, we will ensure that your team are trained and fully prepared to operate the optimised processes and technology.
ITSM Tools
Our strategic partnerships with many of the leading ITSM tool vendors gives us the capability to help you not only select the best tool suited to your business needs but also ensure that you can implement your processes within your tool of choice.
ITSM Healthcheck
Like any voyage, reaching your destination is only half the battle. Maintaining that level requires regular health checks and course corrections. Once you've achieved your target ITSM performance, we'll help you continue to improve as your business evolves.
Partnered with
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Case Studies
Blog
The cost of (not) testing!
The new series airing on Channel 7 this week (14 Feb, 24) “Mr Bates vs the Post Office” sheds light on a scandal that engulfed one of the UK’s most venerable institutions, the GPO (General Post Office), or more commonly known as the Post Office. It was originally established in 1660 and since then has been a mainstay and essential part of communities across the length and breadth of the UK. The implementation of a flawed software system therefore had devastating far reaching consequences.
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The Dawn of Web3: Embracing Filecoin for Revolutionary Data Storage
In the digital epoch, the shift to Web3 marks a significant turning point in the way we handle data. The exponential growth in data generation - projected to reach almost 75,000 Zettabytes by 2040 - underscores the urgent need for innovative data storage solutions. This is where Filecoin and Web3 come into play, revolutionising how we store and manage data. This blog explores the potential advantages of transitioning to Web3 and implementing Filecoin for data storage.
Tying it all together
Being successful across orgainisational IT requires a holistic approach and the ability to tie everything together.
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